Safe Hands ("we," "us," or "our"), a product of Terainz Healthcare, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").
1. Information We Collect
We may collect personal information that you provide directly to us, such as:
- Account Information: Name, email address, phone number, date of birth, password, and other registration details.
- Health Information: Symptoms, medical history, consultation notes, prescriptions, lab results, and other health-related data you share through the Service. This is considered Sensitive Personal Data.
- Payment Information: Billing details for subscription services (processed securely by third-party payment processors).
- Communication Data: Records of your communications with us or with healthcare professionals through the platform.
- Usage Information: How you interact with the Service, IP address, device information, browser type, and operating system (collected automatically).
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain the Service.
- To facilitate communication between you and healthcare professionals.
- To process your transactions and manage your account.
- To improve and personalize the Service.
- To respond to your comments, questions, and requests, and provide customer service.
- To send you technical notices, updates, security alerts, and support messages.
- To comply with legal obligations and enforce our terms.
- For analytics and research purposes (using anonymized or aggregated data where possible).
Your explicit consent will be obtained before processing Sensitive Personal Data (like health information) for purposes other than providing direct healthcare services through the platform.
3. How We Share Your Information
We may share your information in the following situations:
- With Healthcare Professionals: To facilitate your care coordination and consultations within your designated care team.
- With Service Providers: With third-party vendors who perform services for us (e.g., hosting, data analysis, payment processing), under strict confidentiality agreements.
- For Legal Reasons: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Safe Hands, our users, or others.
- With Your Consent: We may share your information for other purposes with your explicit consent.
We do not sell your personal information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for medical record retention requirements).
6. Your Rights (Nigeria Data Protection Act, 2023)
Under the NDPA, you have rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us using the information below.
7. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at: privacy@safehands.ng.
Address: Terainz Healthcare Hub, 123 Health Way, Ikeja, Lagos, Nigeria.